Enhancing your culture begins with two key elements: How we each recharge our batteries and the environment we create to support different behavioral styles. All leaders desire a healthy and high-performing culture. The strategies we instill can support us in creating and empowering our culture and others. DISC, a behavioral and communication model, helps us […]
Creating a Supportive Environment Read More »
Business Crash Course: Top 24 – 1 a month for 2 years Also relisted below by topic  The Road Less Stupid, Keith J. Cunningham This needs to be your business bible! Read it, reread it and refer to it. The Ultimate Blueprint for an Insanely Successful Business, Keith J. Cunningham A great book on how
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The quality of an interview can go a long way in gaining a better understanding of the candidate, their potential, strengths, value, and team orientation. Looking at these conversations through five steps can help improve your interviewing skills and our relationships with our team members right from the start. Following this simple framework can make
The Hiring Conversation Read More »
Successful service conversations are driven by your ability to consistently resolve or fulfill the customer’s needs and deliver a great experience along the way. Having the ability to conduct conversations consistently with first-time customers, lifelong customers, and those easy or challenging to deal with, reinforces their buying decision, whether it is their 1st or 200th
Customer Service Conversations Read More »
Success in anything requires skills, tools, and resourcefulness to learn and utilize those skills and tools. Leading yourself and your team to understand what numbers your team needs to hit requires knowing how to influence yourself and others to take action consistently, and in a way that produces the desired and needed results. To influence ourselves
Tools to Lead Your Team to Hit Their Numbers Read More »
Communication is a major player in the business world. Business leaders and their teams often ask about communication, understanding styles, and how to communicate better. Self-assessment tools help us understand ourselves and others. However, we must take this knowledge and pair it with exceptional communication skills to be successful. We can understand the different styles
Communication Skills Read More »
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