Conversation Connectors: What is Concrete Communication?

Customer Service, Sales, Team & Hiring / By Joseph

Conversation Connectors: What is concrete communication? And How does it lead to more clarity? In our previous article, Leadership Conversations, we discussed a simple framework for navigating conversations with a customer, prospective client, job applicant, team member, or even family member or friend. The last step of that framework was the button-down step, which was: […]

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Conversation Connectors: What is Real Communication?

Customer Service, Sales, Team & Hiring / By Joseph

Conversation Connectors: What is real communication? Why is it so important? In our previous article, Leadership Conversations, we discussed a simple framework for navigating conversations with a customer, prospective client, job applicant, team member, or even family member or friend. The last step of that framework was the button-down step, which was: Button-Down Go back,

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Job Selection & Benchmarking For Success

Team & Hiring / By Joseph

A Selection Roadmap: Job Selection and Benchmarking for Success DISC and Motivators are powerful behavioral model tools to understand yourself and others. They give insight on how to lead, inspire, and best select someone for a role. Selection is 80% of success. Anyone that has ever hired for a position knows the cost of a

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Creating a Supportive Environment

Team & Hiring / By Joseph

Enhancing your culture begins with two key elements: How we each recharge our batteries and the environment we create to support different behavioral styles. All leaders desire a healthy and high-performing culture. The strategies we instill can support us in creating and empowering our culture and others. DISC, a behavioral and communication model, helps us

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Leading and Inspiring: 6 Key ways to Motivate and Inspire Your Team

The Hiring Conversation

Team & Hiring / By Joseph

The quality of an interview can go a long way in gaining a better understanding of the candidate, their potential, strengths, value, and team orientation. Looking at these conversations through five steps can help improve your interviewing skills and our relationships with our team members right from the start. Following this simple framework can make

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Customer Service Conversations

Customer Service, Essential Series / By Joseph

Successful service conversations are driven by your ability to consistently resolve or fulfill the customer’s needs and deliver a great experience along the way. Having the ability to conduct conversations consistently with first-time customers, lifelong customers, and those easy or challenging to deal with, reinforces their buying decision, whether it is their 1st or 200th

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Financial data analyzing. Close-up photo of a businessman's hand counting on calculator in office. Selective focus

Tools to Lead Your Team to Hit Their Numbers

Essential Series, Team & Hiring / By Joseph

Success in anything requires skills, tools, and resourcefulness to learn and utilize those skills and tools. Leading yourself and your team to understand what numbers your team needs to hit requires knowing how to influence yourself and others to take action consistently, and in a way that produces the desired and needed results. To influence ourselves

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Large Group of People Attending a Conference

Communication Skills

Customer Service, Leadership, Sales, Team & Hiring / By Joseph

Communication is a major player in the business world. Business leaders and their teams often ask about communication, understanding styles, and how to communicate better. Self-assessment tools help us understand ourselves and others. However, we must take this knowledge and pair it with exceptional communication skills to be successful. We can understand the different styles

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Joseph

Conversation Connectors: What is Concrete Communication?

Conversation Connectors: What is Real Communication?

Job Selection & Benchmarking For Success

Creating a Supportive Environment

Recommended Reading for Business Owners & Leaders

The Hiring Conversation

Customer Service Conversations

Tools to Lead Your Team to Hit Their Numbers

Communication Skills

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