reviews Customer Service

Strategies for Obtaining Google Reviews

Google reviews are essential for prospects looking for background information. Having an abundance of Google reviews give them an overall feel of what you do ...
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Large Group of People Attending a Conference Customer Service

Communication Skills

Communication is a major player in the business world. Business leaders and their teams often ask about communication, understanding styles, and how to communicate better. ...
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Signing a Contract Customer Service

Customer Service Conversations

Successful service conversations are driven by your ability to consistently resolve or fulfill the customer’s needs and deliver a great experience along the way. Having ...
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Leading and Inspiring: 6 Key ways to Motivate and Inspire Your Team Accounting & Bookkeeping

Recommended Reading for Business Owners & Leaders

Business Crash Course: Top 12 – 1 a month for a year Also relisted below by topic   The E-Myth Revisited: Why Most Small Businesses ...
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Specificity Customer Service

Conversation Connectors: What is Real Communication?

Conversation Connectors: What is real communication? Why is it so important? In our previous article, Leadership Conversations, we discussed a simple framework for navigating conversations ...
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Conversation Connectors Clarity Customer Service

Conversation Connectors: What is Concrete Communication?

Conversation Connectors: What is concrete communication? And How does it lead to more clarity? In our previous article, Leadership Conversations, we discussed a simple framework ...
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