Customer Service Strategies for Obtaining Google Reviews
Google reviews are essential for prospects looking for background information. Having an abundance of Google reviews give them an overall feel of what you do ...
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Customer Service Communication Skills
Communication is a major player in the business world. Business leaders and their teams often ask about communication, understanding styles, and how to communicate better. ...
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Customer Service Customer Service Conversations
Successful service conversations are driven by your ability to consistently resolve or fulfill the customer’s needs and deliver a great experience along the way. Having ...
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Accounting & Bookkeeping Recommended Reading for Business Owners & Leaders
Business Crash Course: Top 12 – 1 a month for a year Also relisted below by topic  The E-Myth Revisited: Why Most Small Businesses ...
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Customer Service Conversation Connectors: What is Real Communication?
Conversation Connectors: What is real communication? Why is it so important? In our previous article, Leadership Conversations, we discussed a simple framework for navigating conversations ...
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Customer Service Conversation Connectors: What is Concrete Communication?
Conversation Connectors: What is concrete communication? And How does it lead to more clarity? In our previous article, Leadership Conversations, we discussed a simple framework ...
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