Customer Service Communication Skills
Communication is a major player in the business world. Business leaders and their teams often ask about communication, understanding styles, and how to communicate better. …
Team & Hiring Creating a Supportive Environment
Enhancing your culture begins with two key elements: How we each recharge our batteries and the environment we create to support different behavioral styles. All …
Team & Hiring Job Selection & Benchmarking For Success
A Selection Roadmap: Job Selection and Benchmarking for Success DISC and Motivators are powerful behavioral model tools to understand yourself and others. They give insight …
Team & Hiring The Hiring Conversation
The quality of an interview can go a long way in gaining a better understanding of the candidate, their potential, strengths, value, and team orientation. …
Accounting & Bookkeeping Recommended Reading for Business Owners & Leaders
Business Crash Course: Top 12 – 1 a month for a year Also relisted below by topic  The E-Myth Revisited: Why Most Small Businesses …
Essential Series Tools to Lead Your Team to Hit Their Numbers
Success in anything requires skills, tools, and resourcefulness to learn and utilize those skills and tools. Leading yourself and your team to understand what numbers your …
Customer Service Conversation Connectors: What is Real Communication?
Conversation Connectors: What is real communication? Why is it so important? In our previous article, Leadership Conversations, we discussed a simple framework for navigating conversations …
Customer Service Conversation Connectors: What is Concrete Communication?
Conversation Connectors: What is concrete communication? And How does it lead to more clarity? In our previous article, Leadership Conversations, we discussed a simple framework …
