Customer Service Conversation Connectors: What is Real Communication?
Conversation Connectors: What is real communication? Why is it so important? In our previous article, Leadership Conversations, we discussed a simple framework for navigating conversations ...
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Customer Service Conversation Connectors: What is Concrete Communication?
Conversation Connectors: What is concrete communication? And How does it lead to more clarity? In our previous article, Leadership Conversations, we discussed a simple framework ...
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Team & Hiring Job Selection & Benchmarking For Success
A Selection Roadmap: Job Selection and Benchmarking for Success DISC and Motivators are powerful behavioral model tools to understand yourself and others. They give insight ...
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Team & Hiring Are they an analyzer or promoter? The IC, CI Me-Me Conflict GraphÂ
That is the exact question I got from a client recently when this result came through on one of their newer team member DISC results.  To start ...
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Team & Hiring The Most Painful Part of the Hiring ProcessÂ
The most painful part of the hiring process is going through all the steps and all the candidates. Today I helped a client hire a ...
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Team & Hiring Creating a Supportive Environment
Enhancing your culture begins with two key elements: How we each recharge our batteries and the environment we create to support different behavioral styles. All ...
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Accounting & Bookkeeping Recommended Reading for Business Owners & Leaders
Business Crash Course: Top 24 – 1 a month for 2 years Also relisted below by topic  The Road Less Stupid, Keith J. Cunningham This ...
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Essential Series Tools to Lead Your Team to Hit Their Numbers
Success in anything requires skills, tools, and resourcefulness to learn and utilize those skills and tools. Leading yourself and your team to understand what numbers your ...
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