Conversation Connectors: What is Concrete Communication?

Customer Service, Sales, Team & Hiring / By Joseph

Conversation Connectors: What is concrete communication? And How does it lead to more clarity? In our previous article, Leadership Conversations, we discussed a simple framework for navigating conversations with a customer, prospective client, job applicant, team member, or even family member or friend. The last step of that framework was the button-down step, which was: […]

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Conversation Connectors: What is Real Communication?

Customer Service, Sales, Team & Hiring / By Joseph

Conversation Connectors: What is real communication? Why is it so important? In our previous article, Leadership Conversations, we discussed a simple framework for navigating conversations with a customer, prospective client, job applicant, team member, or even family member or friend. The last step of that framework was the button-down step, which was: Button-Down Go back,

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Job Selection & Benchmarking For Success

Team & Hiring / By Joseph

A Selection Roadmap: Job Selection and Benchmarking for Success DISC and Motivators are powerful behavioral model tools to understand yourself and others. They give insight on how to lead, inspire, and best select someone for a role. Selection is 80% of success. Anyone that has ever hired for a position knows the cost of a

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Mastering the 30-Second Pitch: Key Strategies for Effective Sales and Marketing Communication

Executive Summaries, Sales / By Joseph

Many businesses struggle with effectively communicating their marketing message, particularly in crafting a compelling and concise elevator pitch. The importance of a strong pitch is highlighted in various scenarios such as cold calls, initial business meetings, and other brief interactions where making a lasting impression in a short time is crucial. A great example

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Crafting the Right Message for Entrepreneurs, Solopreneurs, and Salespeople

Sales / By Joseph

One of the most common topics that comes up in coaching conversations—especially with entrepreneurs, solopreneurs, and salespeople—is how to craft a message that truly resonates. Whether you’re putting together a 30-60 second pitch or writing copy, the foundation of an effective message is knowing who you are speaking to. Defining your audience, target client, and

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Streamlining Year-End Tax Preparation for Business Owners

Tax Strategy / By Joseph

I recently had a conversation with a business owner friend of mine who was feeling overwhelmed as she faced a looming tax deadline. She had filed an extension and only had a couple of days left to prepare her taxes. With the pressure of running her business and other priorities, she was reflecting on how

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Creating a Supportive Environment

Team & Hiring / By Joseph

Enhancing your culture begins with two key elements: How we each recharge our batteries and the environment we create to support different behavioral styles. All leaders desire a healthy and high-performing culture. The strategies we instill can support us in creating and empowering our culture and others. DISC, a behavioral and communication model, helps us

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The Hiring Conversation

Team & Hiring / By Joseph

The quality of an interview can go a long way in gaining a better understanding of the candidate, their potential, strengths, value, and team orientation. Looking at these conversations through five steps can help improve your interviewing skills and our relationships with our team members right from the start. Following this simple framework can make

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Customer Service Conversations

Customer Service, Essential Series / By Joseph

Successful service conversations are driven by your ability to consistently resolve or fulfill the customer’s needs and deliver a great experience along the way. Having the ability to conduct conversations consistently with first-time customers, lifelong customers, and those easy or challenging to deal with, reinforces their buying decision, whether it is their 1st or 200th

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Joseph

Conversation Connectors: What is Concrete Communication?

Conversation Connectors: What is Real Communication?

Job Selection & Benchmarking For Success

Mastering the 30-Second Pitch: Key Strategies for Effective Sales and Marketing Communication

Crafting the Right Message for Entrepreneurs, Solopreneurs, and Salespeople

Streamlining Year-End Tax Preparation for Business Owners

Creating a Supportive Environment

Recommended Reading for Business Owners & Leaders

The Hiring Conversation

Customer Service Conversations

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